Returns & Exchanges
At Eyemart Express, we want you to see the world clearly and stylishly, which is why we offer a 30-day satisfaction guarantee on all eyewear. If your new frames or lenses aren't a perfect fit, we are committed to making it right with a hassle-free return or exchange.
Initiate Your Return
Visit our online returns portal or bring your eyewear to any Eyemart Express location with your original proof of purchase.
Prepare Your Package
Place the glasses, along with the original protective case and cleaning cloth, securely into the shipping box or original packaging.
Submit for Inspection
Affix the prepaid shipping label to your package and drop it off at any authorized shipping center for quality verification by our optical team.
Receive Refund or Exchange
Once approved, we will process your full refund to the original payment method or assist you in selecting a new pair of frames that you love.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing