Frequently Asked Questions
Everything you need to know about your next favorite pair of glasses.
How long will it take to receive my order?
Most prescription orders are processed and shipped within 7-10 business days. Expedited shipping options are available at checkout if you need your frames sooner.
What is your return policy for prescription eyewear?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your frames or if your prescription doesn't feel right, you can return them for a full refund or exchange.
Do you accept vision insurance?
While we do not bill insurance companies directly online, we provide a detailed itemized receipt with every purchase that you can submit to your provider for out-of-network reimbursement.
How do I provide my prescription?
You can upload a photo of your prescription during the checkout process, or you can choose to have us contact your eye doctor directly to verify the details for you.
Are your lenses scratch-resistant?
Yes, all our lenses come with a standard scratch-resistant coating at no extra cost. We also offer premium upgrades like anti-reflective and blue-light filtering coatings.
How do I know if a frame will fit my face?
Each product page includes detailed measurements (lens width, bridge, and temple length). We also offer a Virtual Try-On tool so you can see how the frames look on your face before buying.